Frequently Asked Questions

Everything you need to know about flying with FoundersJet. Can't find your answer? Our concierge team is available 7am–11pm.

Booking & Service

  • Request anytime. Our concierge team operates from 7am to 11pm to assist you.

  • Final itinerary is typically provided by 7pm the day before your flight, unless there's an issue.

  • Yes, our concierge can order catering for you.

  • Yes, our concierge can arrange rental cars for your destination.

Guests & Passengers

  • Yes, your guests can fly on your jet anytime, even when you're not present.

  • Children under age 2 can sit on a lap. Age 2 or above must have their own seat.

  • Yes, most of our operators allow pets. Let us know their name and size in advance.

Flight Details

  • Yes, we fly international destinations.

  • Depends on operator, but typically 6 minutes on takeoff and landing.

  • Yes, multi-aircraft same-day bookings are available.

  • Yes, you can upgrade or downgrade the size of your aircraft in advance.

  • The operator selects the FBO, however, they're usually flexible on choice.

Pricing & Fees

  • Yes, fuel is already included. No surcharge.

  • We do not charge fees, but if an airport/FBO charges extra for special events or etc., we pass it through at-cost.

  • We do not charge fees, but if an airport/FBO charges extra for special events or etc., we pass it through at-cost.

  • Yes, FET will be included in your quote.

  • We accept ACH, Wire, or Credit Card Hold.

Policies

  • We don't have a cancellation policy, but if the operator does, it will be provided in advance.

  • We don't have a late policy, but if the operator does, it will be provided.

  • Depends on operator.

  • Depends on operator, but most common holidays is what to expect.

  • Depends on operator.

Referrals & Special

  • Yes! Receive $1,000 in credit for each member you refer.

  • Firearms must be unloaded in a locked, hard-sided container as checked baggage. The container must be completely secured from being accessed. All firearms, ammunition and firearm parts, including firearm frames, receivers, clips, and magazines are prohibited in carry-on baggage. The weapons must be secured with a trigger lock (usually provided by pilot) and the key in the possession of the pilot-in-command (PIC) only.

Note: Information is subject to change without notice. Please always refer to the concierge team for the most up-to-date information.

Still have questions?

Our dedicated concierge team is ready to assist you with any inquiries.


Contact Concierge